Service & Support
Faxitron’s extended warranty and support plans are as outstanding as our products. All products qualify for support from our network of specialists who can assist you with any need – from installation and training, to maintenance and advanced applications support.
Comprehensive Support Plans
For any facility today, uptime is critical. Comprehensive support from Faxitron ensures high-performance operation and superior cost-efficiency. With a comprehensive support plan your facility gains:
- Priority response
- Simplified administration
- Fixed cost-of-ownership
Support plans add value to your business by ensuring ongoing productivity. They provide the peace of mind that can only come with the assurance that highly trained specialists will respond quickly to your support needs. Thorough up-front training and fast response on repairs contribute to long-term productivity. Having a support plan in place reduces the chance of costly unexpected downtime and minimizes the impact when service is required. Choosing the right support plan delivers:
- Maximized uptime
- Extended system life
- Lower total cost-of-ownership
All newly purchased Faxitron systems include a one year limited warranty and unlimited phone support. The limited warranty covers all parts and labor, including travel and any shipping charges, for a period of 12 months from the date of delivery. Contact us to discuss extending warranty coverage and adding additional time and cost-saving support services such as FB On Call and our Loaner System Program.
Radiation Survey and Preventive Maintenance Services
An annual radiation survey and preventative maintenance visit can be added to any support plan or purchased as a standalone contract. A factory authorized representative will perform a comprehensive radiation survey of your Faxitron system, check all safety interlocks for proper function and inspect to insure electrical safety requirements are met. Preventive maintenance (PM) will be performed including verification of proper electrical system operation, monitoring of kV and mA reference voltages, calibration, and adjustments. For all CP-160 irradiation systems, the high voltage cable will be lubricated and the flow meter and thermostat will be checked for proper operation.