Faxitron On CallTM On-Line Support
If you should ever require technical support with your Faxitron digital imaging system, Faxitron On Call™ on-line support is available to assist you.
1. When you contact our technical support team at 1.877.910.0030 to explain what specific issues you are experiencing – and assuming your need cannot be resolved over the phone – you will be provided with a support code.
2. After entering your name and the code, below, a small, virus-free screen-sharing plug-in automatically downloads onto your computer.
3. At that point our technical support person can remotely access your system and provide the needed assistance directly on your computer as if he or she were sitting next to you.
Important Note: No patient data is transferred, ensuring HIPAA compliance. You can always exercise overriding control via your mouse and keyboard and you can end the screen-sharing session at any time.
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