Faxitron’s extended warranty and support plans are as outstanding as our products. All Faxitron products qualify for support from our network of specialists who can assist you with any need – from installation and training, to maintenance and advanced applications support.



Contact the Faxitron Service Team

For technical support, extended warranty, and support plan information, or if your Faxitron system requires service, call us at 1-888-465-XRAY or e-mail: service@faxitron.com.

Comprehensive Support Plans

For any facility today, uptime is critical. Comprehensive support from Faxitron ensures high-performance operation and superior cost-efficiency. With a Faxitron comprehensive support plan your facility gains:

  • Priority response
  • Simplified administration
  • Fixed cost-of-ownership

Support plans add value to your business by ensuring ongoing productivity. They provide the peace of mind that can only come with the assurance that highly trained specialists will respond quickly to your support needs. Thorough up-front training and fast response on repairs contribute to long-term productivity. Having a support plan in place reduces the chance of costly unexpected downtime and minimizes the impact when service is required. Choosing the right support plan delivers:

  • Maximized uptime
  • Extended system life
  • Lower total cost-of-ownership

All newly purchased Faxitron systems include a one year limited warranty and unlimited phone support. The limited warranty covers all parts and labor, including travel and any shipping charges, for a period of 12 months from the date of delivery. Contact us to discuss extending warranty coverage and adding additional time and cost-saving support services such as Faxitron On Call and our Loaner System Program.

Radiation Survey and Preventive Maintenance Services

An annual radiation survey and preventive maintenance visit can be added to any support plan or purchased as a standalone contract. A factory authorized representative will perform a comprehensive radiation survey of your Faxitron system, check all safety interlocks for proper function and inspect to insure electrical safety requirements are met. Preventive maintenance (PM) will be performed including verification of proper electrical system operation, monitoring of kV and mA reference voltages, calibration, and adjustments. For all CP-160 irradiation systems, the high voltage cable will be lubricated and the flow meter and thermostat will be checked for proper operation.





Welcome to Faxitron On Call™ on-line support

If you should ever require technical support with your Faxitron digital imaging system, Faxitron On Call on-line support is available to assist you.

  1. When you contact our technical support team at 1-888-465-XRAY to explain what specific issues you are experiencing -- and assuming your need cannot be resolved over the phone -- you will be provided with a support code.
  2. After entering your name and the code, below, a small, virus-free screen-sharing plug-in automatically downloads onto your computer.
  3. At that point our technical support person can remotely access your system and provide the needed assistance directly on your computer as if he or she were sitting next to you.

Important Note: No patient data are transferred, ensuring HIPAA compliance. You can always exercise overriding control via your mouse and keyboard and you can end the screen-sharing session at any time.

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