Service and
Support Overview

Welcome to Faxitron® Support

Faxitron’s extended warranty and support plans were designed with you and your work in mind. All products qualify for support from our network of specialists who can assist you with any need – from installation and training, to maintenance and advanced applications support.

Comprehensive Support Plans

For any facility today, uptime is critical. Comprehensive support from Faxitron ensures high-performance operation and superior cost-efficiency. A comprehensive support plan helps your facility gain:

  • Priority response
  • Simplified administration
  • Fixed cost-of-ownership

Support plans add value to your business by ensuring ongoing productivity. They provide the peace of mind that can only come with the assurance that highly trained specialists will respond quickly to your support needs. Thorough up-front training and fast response on repairs contribute to long-term productivity. Having a support plan in place reduces the chance of costly unexpected downtime and minimizes the impact when service is required. Choosing the right support plan delivers:

  • Maximized uptime
  • Extended system life
  • Lower total cost-of-ownership

All newly purchased Faxitron systems include a one year limited warranty that can be accessed here.  Contact us to discuss extending warranty coverage and adding additional time and cost-saving support services such as FB On Call and our Loaner System Program.

Radiation Survey and Preventive Maintenance Services

An annual radiation survey and preventative maintenance visit can be added to any support plan or purchased as a standalone contract. A factory authorized representative will perform a comprehensive radiation survey of your Faxitron system, check all safety interlocks for proper function and inspect to insure electrical safety requirements are met. Preventive maintenance (PM) will be performed including verification of proper electrical system operation, monitoring of kV and mA reference voltages, calibration, and adjustments. For all high power irradiation systems, the high voltage cable will be lubricated and the flow meter and thermostat will be checked for proper operation.

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